If you want to return your item please notify us within 2 days of receiving it. The item also must be returned within 7 days of receiving it. The item must be in its original condition and unused and in the original packaging. Customer can either ask for a refund or an exchange. Customer will need to pay for the return postage. If the item was received damaged, customer needs to report it to us within 2 days of receiving it. Customers are also entitled to return the product if for any reason they change their mind and have to notify us within 2 days of receiving the item. Because we offer free shipping within the UK, in case of return a postage fee of £5.50 will be deducted. Refunds may take between 4 to 6 weeks from receiving the item back. Items that has been used will become ineligible for returns or exchange. Please note that any kind of smell, spots and marks on the leather is a part of untreated leather goods and do not affect the quality at all. Please note that we have the right to refuse refund for any product if they are not requested within the time limit stated. For products picked up in person, we have strictly a no refund policy. However, you can request for an exchange.
We aim to make all our customer happy with their purchase so if you have any special request please do not hesitate to email us.
At MyGreenBag we pride ourselves on the quality of the products we sell, the material is carefully sourced so we can provide customers with the best quality leather there is. All products across the range including jute material have the same high quality guarantee. You wont find us on the high - street, we are an online fashion company so we pass the saving directly to you. Our wonderful cowhide bags are the bi-products of food – that means none of daisy is wasted! We get top marks for being unique too! All of our bags are handmade, hand treated and the leather products are hand polished! Because we take such care over this it means none of the bags are ever exactly the same – fashion as unique as you. We have been trading online since 2012 and our fashion brand has been growing ever since. Get involved and join the rucksack revolution!