We ship to everywhere in the world as recorded delivery with a tracking number. A lot of our bags are made to order so there can be 2 to 3 days manufacturing time. Also sometimes the wait can be a little longer depending on the availability of the item purchased. For deliveries in the UK, we ship via Royal Mail Recorded Delivery which takes about 2 to 4 days after shipping. Countries within the EU usually receives between 4 to 10 working days after shipping. For Items going outside the EU, the maximum time that could take for a parcel to arrive at its address is 21 days, but usually it arrives within 10 days. Please these delivery times are 'Royal Mail's estimation. My Green Bag is not responsible for any unexpected delays cause by Royal Mail or local postal services.


If you want to return your item please notify us within 14 days of receiving it. The item must be returned within 21 days of receiving it. The item must be in its original condition and unused and in the original packaging. Customers can either ask for a refund or an exchange. Customer will need to pay for the return postage. If the item was received damaged, customer needs to report it to us within 2 days of receiving it. Refund may take from 4 to 6 weeks from receiving the item back. Items that has been used will become ineligible for returns or exchange. Please note that we have the right to refuse refund for any product if they are not requested within the time limit stated. For products picked up in person, we have a no refund policy. However, you can request for an exchange. Please note that we charge less shipping than it actually costs us to ship the orders. So in case of a refund, the actual shipping price will be deducted from the refund amount. The delivery cost will also be deducted from the refund amount if you had used a coupon or free delivery offer. Please note that custom orders are non refundable. Please note that any kind of smell, spots and marks on the leather is a part of untreated leather goods and do not affect the quality at all. We aim to make all our customer happy with their purchase so if you have any special request please do not hesitate to email us.


All personal data provided to us by our customers are strictly used to contact them regarding their orders and any inquiries. All our communications are done via email addresses provided by our customers. In some urgent cases we may contact them via phone or text message given that they have provided that at checkout. We may contact them from time to time to request reviews and send special offers. Customers can opt out from receiving any marketing communications just by contacting us or in case of newsletters pressing the 'unsubscribe' button provided at the bottom of newsletters. We do not share our customers data with any third party organisations unless there is a legal obligation to do so. 


Due to the uncertainty of reasons and incidents that may involve while using the item after purchase, we will not be responsible for any sort of breakage or damage if it is not reported within 2 days of receiving the item. If you are purchasing an 'Independent Labels' item from the section 'Independent Labels', you will be agreeing to their individual terms and policy.

Product Condition:

Please note that the measurements are close approximation and can vary very slightly. Some times the lining or design of the buckle may also vary from the photos depending on availability. All our items are new and unused unless stated otherwise. Please note that any variation in colour, scars, smell and even insect bites are proof that this bag is made from genuine leather. Natural markings in no way affect the quality or beauty of the leather. In few cases the colour of stitching and inside lining or the style of buckles may slightly vary depending on availability. If you have any questions feel free to message us after placing your order.

At MyGreenBag we pride ourselves on the quality of the products we sell, the material is carefully sourced so we can provide customers with the best quality leather there is.  All products across the range including jute material have the same high quality guarantee. You wont find us on the high - street, we are an online fashion company so we pass the saving directly to you. Our wonderful cowhide bags are the bi-products of food – that means none of daisy is wasted! We get top marks for being unique too! All of our bags are handmade, hand treated and the leather products are hand polished! Because we take such care over this it means none of the bags are ever exactly the same – fashion as unique as you. We have been trading online since 2012 and our fashion brand has been growing ever since. Get involved and join the rucksack revolution!