By visiting and shopping on our site you accept the following terms and conditions:
We ship to everywhere in the world as recorded delivery with a tracking number. A lot of our bags are made to order so there can be 2 to 3 days manufacturing time. Also sometimes the wait can be a little longer depending on the availability of the item purchased. For deliveries in the UK, we ship via Royal Mail 2nd Class Recorded Delivery for free of cost which takes about 2 to 4 days after shipping. For delayed items we use 1st Class Recorded Delivery which takes 1 to 2 days after shipping. Countries within the EU usually receives between 4 to 10 working days after shipping. For Items going outside the EU, the maximum time that could take for a parcel to arrive at its address is 21 days, but usually it arrives much quicker. Please these delivery times are 'Royal Mail's estimation. My Green Bag is not responsible for any unexpected delays cause by Royal Mail or local postal services.
If you are buying any product from the 'Independent Labels' section on our website, please note that Independent Labels consists of independent brands from all over the world and their delivery time and policy will vary from our own policy. To get an estimation for any particular independent label's delivery time or policy please send us an email.
If you want to return your item please notify us within 2 days of receiving it. The item also must be returned within 7 days of receiving it. The item must be in its original condition and unused and in the original packaging. Customer can either ask for a refund or an exchange. Customer will need to pay for the return postage. If the item was received damaged, customer needs to report it to us within 2 days of receiving it. Customers are also entitled to return the product if for any reason they change their mind and have to notify us within 2 days of receiving the item. Because we offer free shipping within the UK, in case of return a postage fee of £5.50 will be deducted. Refunds may take between 4 to 6 weeks from receiving the item back. Items that has been used will become ineligible for returns or exchange. Please note that any kind of smell, spots and marks on the leather is a part of untreated leather goods and do not affect the quality at all. Please note that we have the right to refuse refund for any product if they are not requested within the time limit stated. For products picked up in person, we have strictly a no refund policy. However, you can request for an exchange.
We aim to make all our customer happy with their purchase so if you have any special request please do not hesitate to email us.
Due to the uncertainty of reasons and incidents that may involve while consuming the item after purchase, we will not be responsible for any sort of breakage or damage of the item after 28 days from the day or purchase of the item. If you are purchasing an 'Independent Labels' item from the section 'Independent Labels', you will be agreeing to their individual terms and policy.
All our items are new and unused unless stated otherwise. Please note that any variation in colour, scars, smell and even insect bites are proof that this bag is made from genuine leather. Natural markings in no way affect the quality of the leather.
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